The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. The employee data is based on information from people who have self-reported their past or current employments at Canva. You can be sure I will make negative WOM for this brand (I am studying marketing BTW) as long as this product remains highly unreliable as well as prohibitive for university students.Zippia gives an in-depth look into the details of Canva, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Canva. When one considers that being a post-graduate student requires 50h+ of work each week, losing several hours of work and not being able to know the reason why it fails or is able to restore the problem is extremely frustrating. Now the premium feature cost $200 which is prohibitive for a poor student who has to manage to pay all his expenses with a yearly income of $10,700 (the "minimal viable income" to live in Montreal is $29,500 according to the IRIS). It is impossible for me to view whether or not it is possible to retrieve my projects since the history feature is a premium one. For some unknown reason, my progress didn't save (although the picture uploaded was saved onto my account) and I lost several hours of work. Last week, I started working on a 30 minutes presentation for one of my university courses. I cannot in good conscience ever ever recommend Canva. A far greater alternative - Adobe Express - perfect for beginners with more options, less money and outstanding customer service. Fortunately, I have found an alternative.
#Canva customer service update#
As an example, I have attached 69 messages exchanged over the last 4 plus weeks, most of which have come from me seeking an update and/or a resolution.ĭeadlines have come and gone because of this unprofessional and unresponsive process. Almost 5 weeks later - nothing.Ĥ months into being forced into an annual plan for an app which is now worthless to me. Response from support is spotty at best and when I finally get a response I am told to "rest assured our team is working to get to the bottom of your issue. It is now almost 5 weeks with no resolve. It took forever, as most Canva users will attest, to get connected to a support team.
#Canva customer service pro#
My account was restored 3) I discovered that despite paying for pro features, I was unable to access most of the features available including video, audio and background. I was incapacitated during the period Canva says I created the fraudulent account making it impossible for me to have done so. I was willing to overlook it until now 2) I was accused of creating a fraudulent account in connection with my original account and was suspended.
1) I was switched from a monthly plan to an annual plan without my consent. I have been using Canva for at least 5 years. Canva only replied saying they'd refund my money, but with no acknowledgment of the problems they have created.
Unfortunately, I received the second batch two days before I was leaving, so I am going without cards.:-( This really affects my ability to network, which is important for a new business.
#Canva customer service professional#
I will NEVER order from them again, though, because the last project I designed (business cards I needed quickly for a professional conference) were printed with errors the first time, then reprinted with the exact same errors. I like creating my own designs, and Canva makes it easy to do that. I also found out that, when you say you need something reprinted because there was a problem with it, it is automatically reprinted and no one actually checks it for correctness. Said they were refunding my money, then asked me in another email if I wanted it refunded, then told me they'd already reprinted it, then asked again if I wanted a refund. EDITED: I'm downgrading my review because the response from customer service has been horrible.
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